Support

Talk to a human.

Real people, not a bot. Send us a message and we'll come back within 24 hours on weekdays.

We reply to every message — check your spam folder if you don't hear back.
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Response time

Within 24 hours, Monday to Friday.

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Order questions

Chasing a parcel? Track your order first — it's usually faster.

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Returns

30 days to change your mind. Message us and we'll send instructions.

Quick answers

Before you write in.

What is it for? +

Quick touch-ups: the crease from the suitcase, the collar, the front of a blouse, a dress before you leave. For a full basket of laundry, a full-size iron is still the better tool.

How do I use it? +

Press the pink button to switch it on and wait a moment for it to heat. Press the plate flat on the fabric and glide slowly from top to bottom. For stubborn creases, mist a little water on the fabric first.

How do I charge it? +

Through USB-C.

Is it safe to use? +

The plate gets hot. Rest it on the heat-resistant mat, keep it away from skin, and let it cool before you pack it. Keep it out of reach of children.