Where is my order?
Enter your order number and we'll pull up the latest tracking. It's in your confirmation email and starts with #.
How delivery works
You get a confirmation email straight away with your order number.
We email your tracking link when your order ships.
Free tracked shipping. Your delivery estimate is shown at checkout.
Anything wrong on arrival? You have 30 days and we'll sort it.
Shipping questions
My tracking has not updated+
Tracking usually goes live 1–2 days after dispatch, and can sit quiet for a few days while the parcel moves between hubs. If nothing has changed after 7 days, message us and we'll chase it.
How long does shipping take?+
Your delivery estimate is shown at checkout, and we email your tracking link when your order ships.
Can I return it?+
Yes. You can return your order within 30 days of delivery. Message us with your order number and we will send the return steps.
Can I change my address?+
If your order has not shipped yet, message us with your order number and the correct address and we'll update it.
My parcel says delivered but I do not have it+
Check with neighbours and any safe place first, then message us with your order number and we will look into it with the carrier.
Still stuck? We'll find it.
Send us your order number and we'll chase the carrier for you.